Privacy Policy 789bat — Your Data, Our Responsibility

789bat respects the privacy of every user on our platform. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and outlines our practices regarding the collection, use, disclosure, and protection of your personal information.

When you register an account, make a deposit, play games, or simply browse the 789bat website, you agree that we may collect and process your personal information in accordance with the terms set out in this Privacy Policy. We take this responsibility seriously because your trust is our most valuable asset.

This Privacy Policy applies to all users of the 789bat platform regardless of access method — whether via the website, mobile app, or any other digital channel we operate.

789bat collects various types of information depending on how you interact with our platform. We only collect data that is strictly necessary to provide you with a safe and quality service.

In addition to information you provide directly, we also collect data automatically when you use the platform — including activity logs, feature usage data, and device information. All data collection is conducted transparently and solely for the stated purposes.

• Information you provide during the registration and KYC verification process.
• Data generated when you use games and make financial transactions.
• Communication information when you contact the 789bat support team.
• Technical data collected automatically via cookies and similar technologies.

Every piece of information we collect is used for a clear and lawful purpose. 789bat ensures that all data use is proportionate to its original purpose and does not exceed what is necessary.

• Account Management: Creating and maintaining user accounts, processing registrations, and ensuring secure access to the platform.
• Financial Transactions: Processing deposits and withdrawals quickly and securely through approved payment channels.
• Legal Compliance: Fulfilling obligations related to anti-money laundering (AML) prevention and identity verification (KYC) as required.
• Platform Security: Detecting and preventing fraud, unauthorized access, and suspicious activity.
• Service Improvement: Analyzing usage patterns to improve user experience and resolve technical issues.
• Communications: Sending important account notifications, relevant promotions (where permitted), and service updates.
• Responsible Gaming: Monitoring gameplay patterns to identify users who may need self-exclusion or responsible gaming support.

789bat does not share users' personal information with external parties except in limited, specified circumstances outlined below. Any data sharing is carried out carefully and only when truly necessary.

• Payment Providers: Required financial information is shared with approved payment providers such as local Malaysian banks, FPX, and digital wallet providers to process your transactions.
• Authority: 789bat will disclose information to legal authorities, regulatory bodies, or law enforcement agencies when required by Malaysian law.
• Technical Service Providers: Technical partners such as cloud service providers, analytics platforms, and cybersecurity firms may have limited access to data necessary to perform their functions.
• Game Providers: Limited game data may be shared with game software providers for the purpose of resolving technical disputes.

Protecting your personal data is the top priority of 789bat. We invest in enterprise-grade security infrastructure to ensure your information is always protected against increasingly sophisticated cyber threats.

All data transmitted between your device and 789bat servers is protected with TLS 1.3 encryption — the latest security protocol used by leading financial institutions. Stored data is further protected with AES-256 encryption, ensuring your information remains unreadable even in the event of a system breach.

• 256-bit SSL encryption for all data communications.
• Two-factor authentication (2FA) is available for all user accounts.
• 24/7 security monitoring by a dedicated cybersecurity expert team.
• Regular security audits conducted by qualified, independent third parties.
• Multi-layered firewall system to prevent unauthorized access.
• Secure data backups at licensed and monitored data centers.

The 789bat website uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how users interact with our platform.

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security settings. These cookies cannot be disabled.
• Analytics Cookies: Helping us understand how users use the platform — most visited pages, time spent, and technical issues encountered. This data is used in aggregate and without personal identification.
• Functional Cookies: Saving your preferences such as language, display settings, and gaming preferences so you don't need to reconfigure them every time you log in.
• Security Cookies: Detecting unusual activity and protecting your account from unauthorized access attempts or CSRF attacks.

Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal information held by 789bat. We are committed to making it easy for you to exercise these rights quickly and without unnecessary obstacles.

To exercise any of the above rights, contact the 789bat support team via 24/7 live chat or our support email. We will process your request within 14 business days. In complex cases, this period may be extended to 30 days with prior notice to you.

789bat retains your personal information for as long as needed to fulfil the purpose for which it was collected, or as required by Malaysian law. We do not store data longer than necessary.

Upon expiry of the retention period, your data will be securely deleted or anonymized in a manner that ensures it can no longer be linked to any specific individual. Deletion is carried out using industry-standard methods.

789bat reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology used, legal requirements, or user feedback. All changes will be published on this page with a clear effective date.

For material changes — that is, changes that significantly affect how we use your personal data — we will provide advance notice via your registered email or in-platform notification at least 14 days before the changes take effect.

• Minor changes (such as language corrections or clarifications) take effect immediately.
• Material changes require 14 days' notice and renewed user consent where necessary.
• Continued use of the platform after the notice period is considered acceptance of the changes.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you through the following support channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the platform.
• Support Email: [email protected] — we will reply within 24 business hours.
• FAQ Page: Visit FAQ page us for answers to frequently asked questions.

We take every complaint seriously and will investigate and provide a satisfactory response within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.